Returns
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return your item(s) within 30 days of receipt for a full exchange. Please note the following conditions:
- Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Proof of Purchase: To complete your return, we require a receipt or proof of purchase and delivery.
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Exchanges
If you need to exchange an item, we are happy to assist with this. Please contact us at sanascrochetstore@gmail.com to initiate the process. Exchanges are subject to the following conditions:
- Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sanascrochetstore@gmail.com and email customer service for the details regarding returning address
- Size or Color Exchanges: If you wish to exchange your item for a different size or color, please indicate the new size or color you wish to receive in your email to sanascrochetstore@gmail.com